Frequently Asked Questions

Q: How Do I Purchase?
A: Just send us an e-mail. Please include an evening phone number since we often return calls then.
Q: What forms of payment do you accept?
A: We accept wire transfer of US funds, cashier's checks and personal checks.
Q: What information is on the sales agreement?
Our simple sales agreement documents your intent to purchase and our intent to deliver the artwork as described in the agreement. The sales agreement contains a detailed description of the artwork being offered for sale, the purchase price, payment information, and copyright information.
Who pays for shipping and insurance?
Shipping arrangements vary depending on the artist's policy, size, weight, and price of the artwork. Smaller to medium size works that meet the shipping requirements of UPS or Fedex generally can be shipped within the continental US for $100 or less including insurance. Contact the gallery for details.
Q: I have concerns about ordering artwork through the internet.
A: You really won't order through the internet. We offer personalized service to each customer. Collectors contact us by phone or request we call to discuss the artwork and other details. We never ship a painting without talking with the client, and we always provide a simple written agreement for your peace of mind. We've been marketing fine art through the internet since 1997 and have never had a dissatisfied customer—not a single returned painting.
What if I don't like the artwork when I receive it?
A: We recommend you take two days and live with the artwork. If you still don't want to keep it, contact us, and we'll set up a return shipment. Your money will be promptly refunded.

What is your return policy?
A: Our return policy is simple. Within 2 days of receipt of artwork, you may decide to return the artwork and receive a full refund, less the cost of shipping and any damage to the artwork.
Q: How do I return artwork?
A: Simply indicate the reason for your return, and notify Gandy Gallery in writing via e-mail at No returns will be accepted unless Gandy Gallery receives notice within two (2) days of your receipt of item ordered.
     Package the item securely and include a copy of the original packing list. Ship to the return address indicated on the packing list. For your protection, we recommend that you ship via a reputable carrier, such as UPS or Federal Express, and insure the item for the full purchase amount. If you do not have the original packing list, contact the gallery for shipping directions.
     We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping and insurance costs only if the return is a result of our error.
     The Gandy Gallery makes no other warranties or representations regarding the items purchased via this medium. The purchaser has no right to return purchased items after two (2) days from the receipt of the items ordered. Unless the purchaser notifies Gandy Gallery as set forth above, they will be deemed to have accepted said items in the condition received without the benefit of return or refund.